Maintenance

Commercial system maintenance and support

Maintenance and support - We believe that a promise made to our customers is only as good as the people who deliver on that promise. Because of that, we ensure that the best staff available nationally, from our helpdesk through to our project managers and engineering infrastructure are working for you through us.

Maintaining the Highest Standards

• Prosatellite's aftercare service provides complete peace of mind. Our clients are safe in the knowledge that any system faults are dealt with rapidly with the aim of minimum down time.
• With Prosatellite there are no hidden clauses as all system internal and external components including cables are covered under standard wear and tear.
• All resource is supplied under our aftercare service agreement to service and maintain each network. What's more as of February 2009 we offer one year (12 visits) free maintenance for all systems installed after that date.

• Prosatellite offer different levels of aftercare agreements to suit your needs from our Basic Service to our Premium Service which guarantees the completion of service fault reports on the same day if the fault is reported by 10.00am.
• For clients who require a Rapid Response we can offer a 4 hour service that includes access to our 24 hour, 7 days a week emergency telephone number to dispatch engineers at any time of the day or night.
• Our teams of highly skilled system installation and maintenance engineers have an array of sophisticated test equipment at their disposal.
• Prosatellite currently maintains some 5000 TV outlets across London.

Hotel Instalations| Custom Headends| Integrated Reception Systems| Maintenance